Terms of service

LIGHTFORCE LASER ENGRAVING - TERMS OF SERVICE POLICY

These Terms of Service ("Terms") govern your use of the products and services provided by Lightforce Laser Engraving, LLC ("Company") through our retail store and/or online platforms. By using our products or services, you agree to these Terms. If you do not agree to these Terms, you may not use our products or services.

Products and Services

We provide laser engraving services and sell products from third-party vendors or hand-made products such as custom engraved items and engraving equipment through our retail store and online platforms. By placing an order for our services or products, you agree to pay the listed price for the item or service, plus any applicable taxes, shipping fees, customization fees, or private quotes for custom work performed.

Design and Artwork

When you submit artwork or designs for engraving services, you represent and warrant that you have the legal right to use and reproduce the artwork or designs. You agree to indemnify and hold harmless Lightforce Laser Engraving, LLC ("Company") and its affiliates, officers, agents, and employees from any claims, damages, liabilities, or expenses arising out of or in connection with any infringement of intellectual property rights or other rights arising from your submission of artwork or designs.

Company reserves the right, in its sole discretion, to refuse to engrave any artwork or designs that it deems to be pornographic, inappropriate, contributes to hate speech, or is otherwise offensive. Company has the right to cancel an order and refund any payments if it determines, in its sole discretion, that the submitted artwork or designs violate these Terms or any applicable laws or regulations.

By submitting artwork or designs for engraving services, you grant Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, copy, reproduce, modify, distribute, display, and create derivative works based on the artwork or designs for the purpose of fulfilling your order and providing our services. You represent and warrant that you have all necessary rights and permissions to grant this license.

If you believe that your intellectual property rights have been infringed by artwork or designs submitted by another customer, please contact us at lightforceengraving@gmail.com. We will investigate your claim and take appropriate action, in our sole discretion.

Please note that Company is not responsible for verifying the accuracy, completeness, legality, or appropriateness of any artwork or designs submitted by customers. Company assumes no responsibility for any infringement of intellectual property rights or other rights arising from customer submissions.

Intellectual Property

We retain all rights, ownership, and interest in and to our products, services, and any content provided through our platforms. You may not copy, modify, distribute, sell, or lease any part of our products, services, or content without our express written consent.

SMS/MMS Mobile Message Marketing Program Terms and Conditions

Lightforce Laser Engraving, LLC (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions (the “Agreement”). We may modify or cancel the Program or any of its features without notice. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.

The Program allows Users to receive SMS/MMS mobile messages by opting into the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from Lightforce Laser Engraving, LLC via text messages through your wireless provider to the mobile number you provided. SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

We may change any telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS/MMS mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Refunds and Digital Proof Process:

Upon placing your order, expect a digital proof to arrive in your email within 24 hours. This step allows you to review the design, request changes, approve or cancel the order. Refunds are accepted during this stage. Customers have up to 14 days to approve or cancel an order. After 14 days of no contact, refunds will no longer be eligible. Once you approve the design and engraving begins, refunds cannot be facilitated due to the personalized nature of our items.

Material Defect:

Each item that we produce undergoes a rigorous quality control inspection to ensure it meets our high standards. In the unlikely event of a material defect or issue, please contact us within 24 hours of receipt at info@lightforcelaserengraving.com. Should a replacement be made available, our team will guide you through an exchange and replacement process.

Material defects do not include and do not apply to:

Natural and intrinsic variations in the materials, including but not limited to wood, stone, leather, glass, or crystal.

Variations in engraving, quality of engraving, expectations of the final product, typos or mistakes on the part of the customer in relaying engraved script or images.

Hand-made and custom goods. Many of our items are hand-made or hand-crafted. Therefore, imperfections and hand-craftsmanship can and should be expected and do not constitute a material defect.

Cost of Refund or Exchange:

In the event of an authorized exchange, a replacement will be provided at no charge.

Refund or Exchange Window:

Customers may request a refund or exchange for up to 14 days after placing an order. After this period, refunds or exchanges will no longer be available. For personalized orders, refunds are also not available after 14 days of no contact. Refunds are not available once an item has been engraved.

Damage or Loss.

At LightForce Laser Engraving, we are committed to assisting our customers in recovering lost or damaged goods. However, we are not liable for any damage or loss that occurs during shipping and delivery. For orders over $100, we strongly recommend adding shipping protection to safeguard your purchase.

Limitation of Liability

In no event shall Company be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with your use of our products or services. Our liability for any claims related to our products or services shall not exceed the total amount paid by you for the specific product or service.

Termination

We reserve the right to terminate or suspend your access to our products and services at any time, without notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of Ohio, without regard to its conflict of law provisions.

Changes to These Terms

We may update these Terms from time to time by posting a new version on our website. You should check this page periodically to review any changes.

Contact Us

If you have any questions or concerns about these Terms, please contact us at info@lightforcelaserengraving.com.