Refund policy

LightForce Laser Engraving Return and Refund Policy

At LightForce Laser Engraving, we prioritize transparency and customer satisfaction. Here's an expanded view of our return, exchange, and refund policy, designed to provide clarity and ease of understanding:

Clear Communication: We value open communication throughout your journey with us. For questions or concerns, reach out to our dedicated team at info@lightforcelaserengraving.com. We're here to assist you promptly and efficiently.
Refunds and Digital Proof Process: Upon placing your order, expect a digital proof to arrive in your email within 24 hours. This step allows you to review the design, request changes, approve or cancel the order. Refunds are accepted during this stage. Customers have up to 14 days to approve or cancel an order. After 14 days of no contact, refunds will no longer be eligible. Once you approve the design and engraving begins, refunds cannot be facilitated due to the personalized nature of our items.
Material Defect: Each item that we produce undergoes a rigorous quality control inspection to ensure it meets our high standards. In the unlikely event of a material defect or issue, please contact us within 24 hours of receipt at info@lightforcelaserengraving.com. Should a replacement be made available, our team will guide you through an exchange and replacement process.
1. Material defects do not include and do not apply to:
  1. Natural and intrinsic variations in the materials, including but not limited to wood, stone, leather, glass, or crystal.
  2. Variations in engraving, quality of engraving, expectations of the final product, typos or mistakes on the part of the customer in relaying engraved script or images.
  3. Hand-made and custom goods. Many of our items are hand-made or hand-crafted. Therefore, imperfections and hand-craftsmanship can and should be expected and do not constitute a material defect.
Cost of Refund or Exchange: In the event of an authorized exchange, a replacement will be provided at no charge.
Refund or Exchange Window: Customers may request a refund or exchange for up to 14 days after placing an order. After this period, refunds or exchanges will no longer be available. For personalized orders, refunds are also not available after 14 days of no contact. Refunds are not available once an item has been engraved.
Damage or Loss. At LightForce Laser Engraving, we are committed to assisting our customers in recovering lost or damaged goods. However, we are not liable for any damage or loss that occurs during shipping and delivery. For orders over $100, we strongly recommend adding shipping protection to safeguard your purchase.
Legal Disclaimer: Our products do not come with warranties. By purchasing from LightForce Laser Engraving, you agree to our terms and conditions, including liability limitations and dispute resolution procedures outlined in our policies.

We are dedicated to providing you with a seamless experience. Should you need assistance or have inquiries about our return policy, don't hesitate to contact us. Your satisfaction is our priority. Customer Support can also be reached by phone Monday - Friday from 9:00 a.m. to 6:00 p.m. EST at (513) 265-9508.