Shipping policy

SHIPPING POLICY

At Lightforce Laser Engraving, LLC, we are committed to delivering your orders in a timely and efficient manner. Here's what you need to know about our shipping policy:

Processing Time

After receiving your order, we typically need 7 business days to process, proof, and prepare your item for shipping. During peak seasons or holidays, processing time may take longer. Shipping expectations should take into account time for processing. Please contact us with your deadlines or special requests.

Shipping Methods

We offer a variety of shipping options to meet your needs, including standard shipping and expedited shipping. Shipping options and pricing may vary depending on your location and the weight and size of your order.

Local Delivery

We offer free local delivery on orders over $100 and within 20 miles from downtown Cincinnati. Contact us for other delivery and pick-up options.

Delivery Time

Delivery time depends on the shipping method you choose, your location, and the carrier used for delivery. Most standard shipments within the United States take 3-7 business days to arrive. Expedited shipments generally arrive within 3 business days.

International Shipping

We currently offer international shipping to select countries. Please note that shipping times may be longer for international orders due to customs clearance procedures and other factors. You may be responsible for paying any additional customs fees, taxes, or duties associated with your order.

Order Tracking

Once your order has shipped, we will provide you with a tracking number so you can monitor the delivery status of your package. If you have any questions about your shipment, please contact us at info@lightforcelaserengraving.com.

Shipping Address

Please ensure that you provide a valid and accurate shipping address when placing your order. We are not responsible for packages that are undeliverable due to an incorrect or incomplete shipping address. Refunds will not be issued for lost packages due to an incorrect or incomplete shipping address.

Shipping Delays

We are not responsible for shipping delays caused by carrier issues, weather conditions, or other factors beyond our control. However, if your order is significantly delayed or lost in transit, please contact us and we will do our best to assist you.

Damage or Loss

At LightForce Laser Engraving, we are committed to assisting our customers in recovering lost or damaged goods. However, we are not liable for any damage or loss that occurs during shipping and delivery. For orders over $100, we strongly recommend adding shipping protection to safeguard your purchase.

If you have any questions or concerns about our shipping policy, please contact us at info@lightforcelaserengraving.com.