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Need help?
Frequently Asked Questions
Joining our Loyalty and Rewards Program is easy! Simply sign up on our website and start earning points with every purchase.
You earn points for every $1 USD spent in our store. Additionally, you can earn points through activities such as referrals, celebrating your birthday, sharing on social media, and posting reviews.
Our program has three VIP tiers:
- Bronze Members: Earn 1 point for every $1 spent and access various promotional offers throughout the year.
- Silver Members: Earn 2 points for every $1 spent, unlock a one-time 15% discount on your next purchase, and get access to exclusive sales and early product launches.
- Gold Members: Earn 3 points for every $1 spent, unlock a one-time 20% discount on your next purchase, enjoy priority customer service, and gain exclusive access to limited edition products.
Points can be redeemed for coupons as follows:
- 500 points = $5.00
- 1,000 points = $10.00
- 2,000 points = $20.00
Coupons can be used for purchases in our store, excluding gift cards.
Points do not expire. However, redemption coupons must be used within 12 months from the date of issuance. If you are inactive for 24 months, you will be removed from the program and all points will be forfeited.
For each successful referral, both you and your referred friend will receive a $5.00 coupon. A minimum purchase of $25.00 is required for the coupon to be valid.
No, points and rewards cannot be transferred or assigned to any other individual or account.
Contact us with the discrepancy. LightForce Laser Engraving is not responsible for technical or system errors that may affect the accumulation or redemption of points. However, we reserve the right to audit and adjust points if there are any discrepancies or signs of fraud.
Points do not have monetary value and cannot be exchanged for cash. Accumulated points can be exchanged for in-store coupons related to future purchases while the program is in effect. In the event of program termination, all points will be forfeited and will terminate.
Yes, LightForce Laser Engraving reserves the right to change, modify, or terminate the program and its terms and conditions at any time without prior notice. While LightForce Laser Engraving will make every attempt to notify members about any changes to the program or termination; Members are ultimately responsible for staying informed about any changes. Upon termination of the program, all points will also be forfeited without liability to LightForce Laser Engraving.
For any questions or concerns, you can contact LightForce Laser Engraving customer service at info@lightforcelaserengraving.com.
You can read the Terms and Conditions here. By joining the LightForce Loyalty Rewards Program, you are agreeing to these Terms and Conditions
